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Monday, February 04, 2008

Princess bids farewell to traditional disembarkation process

Three cheers for Princess! The traditional “hurry up and wait” disembarkation process that has long been a cruise industry tradition is now history aboard Princess ships, as the line introduces a new streamlined farewell process for passengers.

Contrasted with the typical end-of-cruise departure where passengers listen to public address system announcements for their luggage tag colour to be called, Princess has debuted an efficient, more relaxed process for passengers leaving the ship.

Passengers are each given an assigned time and place to assemble on the final morning and are personally escorted to the gangway by a member of the ship’s staff, eliminating the guesswork as to the actual time passengers will be disembarking.

The new program is in the process of being rolled out fleetwide and has already been met with enthusiastic response from passengers. The new system eliminates loudspeaker announcements calling colour-coded departure groups and instead provides passengers with a letter the day before the end of the cruise that outlines their designated time to meet in an assigned public room, depending on their return air arrangements.

The revised system enables passengers to easily plan their morning without the uncertainty as to when they should prepare to depart the ship. It also eliminates passengers congregating in the ship’s atrium near the gangway, plus creates a more relaxed flow for morning breakfast.

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